IMANZILUX – SHIPPING POLICY

Last updated: 1 September 2026

At IMANZILUX, we aim to make your shopping experience simple and convenient. We deliver orders across South Africa using reliable courier and collection services.

🇿🇦 Shipping within South Africa

We currently offer delivery throughout South Africa.

Available delivery options may include:

• 📦 PUDO Locker-to-Locker delivery
• 🚚 Courier delivery
• Other delivery options may be offered at checkout depending on your location.

The available shipping methods and applicable shipping fees will be displayed during checkout before you complete your order.

📦 Shipping Cost

Shipping costs depend on the delivery method, destination and size/weight of your order.

Your exact shipping cost will be calculated and displayed at checkout.

Current PUDO shipping: From R69.99, where available.

Free or discounted shipping may be offered during selected promotions. Any promotional shipping offer will be clearly stated on the website.

⏱️ Processing Time

Orders are generally processed within 1–2 business days after successful payment has been received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Please note that processing time is separate from delivery time.

🚚 Delivery Times

Estimated delivery times may vary depending on your location and the courier service selected.

As a general guide:

• Major cities and metropolitan areas: approximately 2–5 business days
• Regional areas: approximately 3–7 business days
• Remote areas: delivery may take longer

These are estimates and are not guaranteed delivery dates.

Courier delays may occur due to weather, public holidays, high-volume periods, incorrect addresses, operational issues or circumstances outside our control.

📍 Delivery Information

Please ensure that your delivery information is correct before completing your order.

IMANZILUX cannot be responsible for delays caused by:

• Incorrect or incomplete delivery addresses
• Incorrect contact details
• Failure to collect a parcel from a collection point
• The customer being unavailable for delivery
• Delays caused by the courier

Additional delivery or redelivery charges may apply where applicable.

📦 PUDO Locker Deliveries

If you select PUDO Locker delivery, you are responsible for selecting the correct locker and collecting your parcel within the applicable collection period.

If a parcel is not collected and is returned to us, additional shipping costs may apply if the parcel needs to be sent again.

🔍 Tracking

Where tracking is available, tracking information will be provided to the customer once the order has been handed to the courier.

Please allow some time for the courier's tracking system to update after dispatch.

⚠️ Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact IMANZILUX as soon as possible.

For damaged parcels, please take photographs of:

• The outer packaging
• The shipping label
• The damaged product
• Any visible damage

We may use these photographs when submitting a claim to the courier.

🌍 International Shipping

At this time, IMANZILUX primarily ships within South Africa.

International shipping may become available in the future.

📞 Contact Us

If you have questions regarding your order or delivery, please contact IMANZILUX through the contact details provided on our website.

Please have your order number available so that we can assist you.

IMANZILUX
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