IMANZILUX – RETURN & REFUND POLICY

Last updated: 1 September 2026

At IMANZILUX, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or not what you ordered, please contact us as soon as possible so we can assist you.

1. Returns

You may request a return within 7 days of receiving your order if:

• The product arrived damaged or defective.
• You received the wrong product.
• The product received is substantially different from the product ordered.

The product must be returned in its original condition and packaging, where applicable.

Products that have been used, opened, altered, damaged through misuse, or contaminated may not qualify for a return.

2. Change of Mind

We do not guarantee returns or refunds for change-of-mind purchases.

Please make sure you have selected the correct product, quantity and variant before completing your order.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Your name
• Photographs of the product and packaging
• A description of the problem

We may request additional information or photographs to assess the issue.

4. Approved Returns

If your return is approved, we will provide instructions for returning the product.

Do not send products back without contacting us first. Unauthorised returns may not be accepted.

Unless the return is due to an error on our part or a defective/damaged product, the customer may be responsible for the return shipping costs.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be processed using the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Original shipping costs may be non-refundable, except where required by applicable law or where the return is due to an error on our part.

6. Exchanges

Where possible, we may offer an exchange for an approved defective, damaged or incorrect product.

If the replacement product is unavailable, we may offer a refund or another suitable solution.

7. Products Damaged Through Incorrect Use

IMANZILUX cannot be held responsible for damage caused by:

• Incorrect use of a product
• Failure to follow product instructions
• Using a product on an unsuitable surface
• Mixing cleaning chemicals or products
• Normal wear and tear
• Accidental damage after delivery

For cleaning and automotive products, always follow the instructions on the product label and test on an inconspicuous area first where appropriate.

8. Sale Items

Special-offer or discounted products may be subject to different return conditions. Any applicable conditions will be clearly stated at the time of purchase.

9. Contact Us

For return or refund assistance, please contact IMANZILUX through the contact details provided on our website.

Please include your order number so that we can assist you as quickly as possible.

IMANZILUX
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